About
Who we are
FDIC: Federal Deposit Insurance Corporation operates a client portal for recovery cases referred by our investigations desk. The portal is the record: case stages, documents, accounts, regulator correspondence and messages all live in one place so nothing is relayed second-hand.
The service began as a paper process and moved online in 2026. We kept the parts that matter — a named case officer, a dated file, and a written record of every action — and replaced the parts that did not with direct access.
Cases are handled from a single operations desk in New York, Monday to Friday, 09:00–17:00 local time. Every officer keeps those hours and answers inside them.
How a case runs
- 1. An officer opens the file and records the suspected branch and the documents needed.
- 2. You upload the requested documents and see each one acknowledged on the file.
- 3. The officer reviews, records findings and moves the stage; you are notified of every change.
- 4. Regulator correspondence is filed against the case and stays downloadable.
The portal is operated by an independent recovery-advocacy service and is not the FDIC itself. See Disclosures for the exact wording.